Payment and Refunds

SabaqLab plans and additional credits are paid for online with Visa and Mastercard bank cards. Payment takes place on the secure FreedomPay payment page.

Prices are in tenge. Plan prices are published on the Pricing page. The total is shown in the account before payment.

An individual teacher or a learning centre administrator pays. The trial is free and needs no card.

Payment is made in the teacher account at teacher.sabaqlab.kz:

• open Settings, Billing tab;
• select a plan and period or a number of credits and check the amount;
• press Pay: the secure FreedomPay payment page opens;
• enter the card number, the cardholder's name, the expiry date and the three-digit security code (CVV2 for Visa, CVC2 for Mastercard). All of these are printed on the card, the security code on its back;
• confirm the payment with the 3-D Secure code on your bank's page. The code comes by SMS. If it does not arrive, contact the bank that issued the card.

Paying for an order means accepting the Public Offer.

Online payment follows the rules of the Visa and Mastercard international payment systems and keeps the payment confidential and secure. Modern methods of verification, encryption and data transfer over protected channels are used for this.

Card details are entered only on the FreedomPay page, are transmitted in encrypted form and are not stored on SabaqLab servers.

Information about the payer is confidential and is processed in accordance with the Privacy Policy.

Do not share card details or SMS codes by email, messenger or phone, including with SabaqLab staff.

A payment may be declined if:

• the card is not enabled for online payments. The bank that issued the card can confirm this;
• there are not enough funds on the card;
• the card details were entered incorrectly;
• the card has expired. The expiry month and year are on the front of the card.

A declined payment is not considered made, and access does not change. You can pay again under Settings, Billing tab.

The service is provided online, and there is no physical delivery. The plan or credits are activated automatically immediately after FreedomPay confirms the payment.

If a paid period is running at the time of payment, a renewal or a move to a smaller plan starts when it ends, and a move to a larger plan starts immediately (sections 14 and 15 of the Offer).

A confirmation stating the plan or the number of credits and the amount is sent to the receipt email address or, if none is set, to the account email address. The order number, date, amount and status of each payment are shown under Settings, Billing tab, Payment history.

If money was taken but access did not change, write to [email protected] and state the order number.

Card payments are not refunded in cash. Money is returned only to the card used for the payment, through FreedomPay under the rules of the international payment systems.

A Subscription can be refunded in full if the request arrives within 7 calendar days of the payment and the Subscription was not used: after the payment no credits were spent, no lessons held, no assignments given, no tests created and no students added. Additional credits bought separately can be refunded in full if the request arrives within 7 calendar days of the payment and none of them were spent. After a refund those credits are removed from the balance, and a refunded Subscription ends. In other cases payments are not refunded, except where the legislation of the Republic of Kazakhstan provides otherwise. See section 19 of the Offer.

Send a request to [email protected] with the subject "Refund". State in it:

• the account email address;
• the order number, date and amount of the payment from Payment history;
• the last four digits of the card;
• the reason for the refund.

Do not send the full card number, its expiry date, the security code or SMS codes.

The request is considered within 10 calendar days of receipt, and the decision is sent by email.

If a refund is due, the money reaches the card within 21 working days of receipt of the request. Working days exclude weekends and public holidays. The date the money arrives depends on the bank that issued the card.

If money was taken twice, taken without access being activated, or the amount differs from the one shown before payment, write to [email protected] with the subject "Mistaken payment". State the order number, date and amount and attach the bank statement or receipt showing the charge.

A wrongly charged amount is refunded in full to the card used for the payment within the time limits in section 7. If a payment is confirmed but access was not activated, access is activated or the payment is refunded, at the payer's choice.

For questions about payment, refunds and the website, write to [email protected]. Complaints are also accepted at: 11/1 Al-Farabi Avenue, Astana, Kazakhstan.